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Automatic call distributor
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11	VU-ACD /100 Real-Time Centrex Based ACD VU-ACD/100 Provides Complete ACD Management in One Package Real-Time Display This Real-Time software uses vivid color graphics to provide instant, concise, easy-to-understand stat Add to Reading List Source URL: ptelinc.com Language: English Electronic engineering Computer architecture Automatic call distributor Computer telephony integration DMS-100 Centrex Windows 98 Windows Cisco Systems Telephone exchanges Microsoft Windows Computing
12	Samsung Case Study Anglicare Tasmania Not-for-profit Contact Centre up and running with Samsung A new stream-lined Samsung system is helping Anglicare Tasmania to deliver financial counselling that is responsive and prof Add to Reading List Source URL: www.braxtel.com Language: English - Date: 2013-06-06 10:24:38 Smartphones Electronics Automatic call distributor Call centre Anglicare Samsung Skills-based routing Interactive voice response Computer telephony integration Telephony Electronic engineering
13	Intelis, Inc. Enhanced Operator Services with VoIP Intelis, Inc. Enhanced Operator Services with VoIP Add to Reading List Source URL: www.intelis-inc.com Language: English - Date: 2007-08-18 16:41:50 Electronics Telephone exchanges Call centre Toll-free telephone number Interactive voice response Class 4 telephone switch Voice over IP Automatic call distributor Call detail record Telephony Electronic engineering Computer telephony integration
14	opinion OPINION CTI Alive and Well W Add to Reading List Source URL: www.occidental.com.au Language: English - Date: 2003-12-21 23:24:48 Screen pop Call centre Business telephone system CT Connect Automatic call distributor Telephony Computer telephony integration Electronic engineering
15	P E R S P E C T I V E Stephen Coates* believes that most IVR systems are up to scratch but they could be better. Add to Reading List Source URL: www.occidental.com.au Language: English - Date: 2003-12-21 23:21:38 User interface techniques Interactive voice response Automatic call distributor Screen pop Call centre UniversalCTI Telephony Electronic engineering Computer telephony integration
16	VU-ACD /100 Real-Time Centrex Based ACD VU-ACD/100 Provides Complete ACD Management in One Package Real-Time Display This Real-Time software uses vivid color graphics to provide instant, concise, easy-to-understand stat Add to Reading List Source URL: www.ptelinc.com Language: English - Date: 2008-10-27 22:13:27 Electronic engineering Computer architecture Automatic call distributor Computer telephony integration DMS-100 Centrex Windows 98 Windows Cisco Systems Telephone exchanges Microsoft Windows Computing
17	Defining Communications Excellence! Interactive Add to Reading List Source URL: productlisting.mscmalaysia.my Language: English - Date: 2013-04-30 12:47:50 Computer telephony integration Electronic engineering Electronic commerce Information technology management Interactive voice response Call centre Automatic call distributor Customer experience Speech analytics Marketing Telephony Customer experience management
18	InfoLock IVR-ACD-CTI[removed]... Add to Reading List Source URL: www.sonant.com Language: English - Date: 2010-05-03 13:50:51 Interactive voice response Automatic call distributor Screen pop Call centre Answering machine UniversalCTI Telephony Electronic engineering Computer telephony integration
19	ClientCall eCenter TM Phone, Web Contact Automation and Management Platform ClientCall eCenter™ is an advanced Windows Add to Reading List Source URL: www.sonant.com Language: English - Date: 2010-06-09 17:17:09 Interactive voice response Automatic call distributor Screen pop Call centre Automated attendant UniversalCTI Telephony Electronic engineering Computer telephony integration
20	31 Towards Telework in Call Centres Add to Reading List Source URL: www.telework-mirti.org Language: English - Date: 2014-07-07 01:04:30 Electronics Call centre Marketing Contact centre Automatic call distributor Telecommuting Interactive voice response Dispatch Toll-free telephone number Telephony Electronic engineering Computer telephony integration